Privacy Policy

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Last updated: 22/03/2026

At Satkinn Holidays, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website, make an enquiry, or use our services. We comply with the UK General Data Protection Regulation (GDPR) and all applicable data protection laws.

1. Information We Collect

We collect and process personal data that you voluntarily provide to us via our website enquiry forms, booking requests, or direct communication. This may include:

Personal Identification Information: Name, email address, phone number, and address.
Booking Information: Details about your holiday requirements, including destinations, accommodation preferences, travel dates, and special requests.
Website Usage Data: Information about how you use our website, such as IP address, browser type, pages visited, and cookies.

2. How We Use Your Information

We collect and use your personal data for the following purposes:

To respond to your enquiries and provide tailored holiday quotes.
To arrange and manage holiday bookings, including accommodation and tour packages.
To communicate with you regarding your booking, itinerary, and travel arrangements.
To improve our website and services based on customer feedback and usage patterns.
To comply with legal obligations and ensure the security of our website.
To send marketing communications where you have provided consent.

3. Legal Basis for Processing

Under UK GDPR, we must have a lawful basis for processing your personal data. We rely on the following:

Performance of a Contract: To deliver travel and accommodation services you have requested.
Consent: For responding to enquiries and sending marketing communications.
Legal Obligation: To comply with applicable travel, financial, and regulatory requirements.
Legitimate Interest: To improve services, protect our systems, and maintain security

4. Data Sharing and Disclosure

We do not sell or share your personal data with third parties for marketing purposes. We may share your information with trusted third-party service providers who assist us in delivering your holiday services, such as accommodation providers, tour operators, transport providers, and payment processors. These parties are required to keep your information confidential and only use it for the purposes necessary to fulfil your booking.

As we operate with partners in both the UK and Sri Lanka, your information may be shared internationally where required to deliver your travel services. We ensure appropriate safeguards are in place to protect your data in accordance with UK GDPR requirements..

We may also disclose personal data where required by law or to protect the rights, property, or safety of Satkinn Holidays, our clients, or others.

5. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, and travel-related record-keeping requirements. We regularly review our data retention practices to ensure compliance.

6. Your Rights

Under the UK GDPR, you have the following rights regarding your personal data:

Right to Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure: Request deletion of your personal data where it is no longer necessary.
Right to Restrict Processing: Request limitation of how your data is used.
Right to Data Portability: Request transfer of your data to another provider.
Right to Object: Object to processing for certain purposes, including marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

7. Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure. Access to personal data is restricted to authorised personnel and trusted partners only.

8. Cookies
Our website may use cookies to enhance your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings.

9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices and encourage you to review their privacy policies.

10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be published on this page.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:

Satkinn Holidays
Address: 30, Durham Road, London SW10 0TW, United Kingdom
Phone (UK): +44 7428 324324
Phone (Sri Lanka): +94 7601 80926

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Privacy Policy

Last updated: 22/03/2026